NEWS & VIEWS
August 2021
Government support sees train travel on track to help the UK bounce back economically and environmentally
Grand Central gets a boost in its mission to revolutionise rail travel and improve the passenger rail experience thanks to the Department for Transport through the First of a Kind 2021 competition, delivered by InnovateUK Fund via travel-tech provider, Whoosh.
Whoosh provides innovative, customer-centric technology platforms and has recently been awarded Innovate UK funding. Its industry-leading Real-Time Journey Dashboard is now operating across Grand Central’s trains and is poised to be a valuable solution in driving passengers back towards the mode of transport. The revolutionary platform receiving the funding boost enhances the customer experience through offering bespoke real-time journey updates, contactless at-seat catering and constant direct communication amongst many other valuable features.
The Department for Transport and Innovate UK have invested almost £25m into the ‘First of a Kind’ fund. This competition has been introduced as a result of the government’s focus on rail to boost the country’s economy and environmental efforts through facilitating the development of several critical projects. This includes Whoosh’s Real-Time Journey Dashboard, which is branded ‘Journey Central’ onboard Grand Central trains.
Edmund Caldecott, Whoosh CEO and founder, has said of putting rail passengers at the forefront thanks to this funding:
”The UK’s rail network is a fantastic resource and is a brilliant way to aid economic recovery and push for prioritised greener travel. However, it has long been neglected in favour of other modes of transport. Therefore, it is fantastic that the Department for Transport through the First of a Kind 2021 competition, delivered by InnovateUK, is addressing this discrepancy. This generous amount of money has enabled us to launch Journey Central alongside Grand Central, encouraging consumers to choose rail and in particular positioning this operator as ahead of the curve with the customer experience at the heart of its evolution.
“Innovation such our Real-Time Journey Dashboard is absolutely vital for boosting the UK’s economy post-pandemic. An increased emphasis on meeting customers’ demands, whether
that be the quick connections currently being built or initiatives to make the onboard experience more enjoyable and accessible are key in spreading the urban-pound across the UK. Plus, we’re passionate ensuring our work assists the country in moving towards a carbon-neutral future.”
The platform has already seen success across the Yorkshire-based Grand Central trains, being scanned by 68% of passengers a day at its launch**. The platform also provides valuable insight for an operator as they see exactly what information and services their passengers are interested in and can prioritise their resources as a result.
With Whoosh’s technology, by scanning a QR code, customers access bespoke journey information including service, station and onward journey information. By keeping these passengers in the loop, TOCs can also offer a better duty of care and tackle standard gripes of unknown delays quickly and easily.
For more information on Whoosh’s technology, visit whooshmedia.co.uk/platforms.
![Whoosh Media are a pleasure to work with. They are pioneers in onboard entertainment and have delivered us a great portal that works in seven languages on all major devices.](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1580126170694-6CKW8HRJKAB0DAHX0NK1/Whoosh_logo_horizontal.jpg)
![Whoosh has allowed us to reach a new type of audience quickly and easily. We’ve explored many similar options to get on public transportation but none were able to compete with Whoosh’s technology.](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1563199636404-2GPPZLZTAHF6QHWKTL0H/bus-vector-icon-11.jpg)
![Whoosh delivered an infotainment portal to us within 2 months & rolled it out successfully across the Southeastern fleet. Thanks to Whoosh we were the first to broadcast Amazon Prime on our trains](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1580132520795-FU520UU2KLGC38FK6TM1/Whoosh_logo_horizontal.jpg)
![We are also very proud of the work we’ve done together on Real Time Information. The complex challenges of delivering RTI to a large fleet were more than successfully solved by Whoosh...](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1580132596697-K6ZXWSLDO7VMBAGTXJQH/Whoosh_logo_horizontal.jpg)
![... We're impressed.](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1580133144003-33QU08ICVDOSUQ0VNGK1/Whoosh_logo_horizontal.jpg)
![Whoosh are a pleasure to work with. Together we have run some great projects that clients and customers have loved. We always look forward to working with Whoosh.](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1563199642875-G396G05N3DSDPS4S2SJV/bus-vector-icon-11.jpg)
![Whoosh are great to work with. They delivered infotainment to our fleets of coaches and we’ve had great take up with more than 50% of our customers using the system. Highly recommend.](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1580133270618-413GUI5IU2VVTG9QK3W3/Whoosh_logo_horizontal.jpg)
![Grand Central has worked with Whoosh for four years. They deliver increasingly complex technical solutions and licensing requirements, resolving issues such as Performance Rights Society (PRS)…](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1580126240973-U6SPHN5SUAP8HFH3V32F/Whoosh_logo_horizontal.jpg)
![…They [Whoosh] deliver an engaging infotainment portal which enriches the customer experience onboard, giving an extra touchpoint to speak & interact with customers.](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1580126706357-VVN45AHZQR99U7BI0VAB/Whoosh_logo_horizontal.jpg)
![Winning these 2 awards was the icing on the cake. MOTION was ambitious but we met & exceeded our goals, aided by VCCP, Whoosh & Icomera, who all proved invaluable.](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1563199637181-0TET7TTRNYVW5A7P533U/bus-vector-icon-26.jpg)
![...I was so happy with the results I booked another campaign the next month. The people at Whoosh are so helpful and make the entire process easy - they also seem really invested in my projects.](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1563204869196-0O0TESPKJF7AVOXP4CHW/bus-vector-icon-11.jpg)
![I first used SE Motion to promote a series of concerts at Rochester Castle. The 4 week campaign had a great response, increasing brand awareness to a wider audience. I was so happy with the results.](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1563199643320-8E3ISJVDG4IAN5DOF0U8/bus-vector-icon-26.jpg)
![Was I imagining it or did @SE_Railway have free Amazon Prime streaming on it last night? Soft Launch? One off? It's a serious benefit either way. I may have to upgrade to a bigger screen!!](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1563295908948-MTI6C6HFZT3H1WUS0LDT/95new.jpg)
![GOLD National Award for Digital Customer Experience and Innovation](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1563358052616-YVKEB388T6OYL0YHY09H/Whoosh_logo_horizontal.jpg)
![Awesome movies onboard Red Arrow!! Thank you guys!!!](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1563358671754-NCTAIFJYILG9TCT3U9NH/Whoosh_logo_horizontal.jpg)
![Whoosh have played a significant role in innovation within the UK rail sector to improve & enrich the customer experience with their onboard infotainment portal...](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1580130347538-GZG334Q6XBIPA81U38UE/Whoosh_logo_horizontal.jpg)
![... Whoosh delivered the UK’s first browser-based infotainment platform. …delighting passengers & shifting perceptions for London Midland, it was instrumental in driving YouGov scores above Virgin](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1580132037750-3JENT3RI0M2YP6TD6LTJ/Whoosh_logo_horizontal.jpg)
![Whoosh’s platform will play a key role in driving additional revenue and improving customer perceptions for any rail or transport operator.](https://images.squarespace-cdn.com/content/v1/5d1616f18addab00010520e2/1580132130076-IRCGVLJZPA6JH03UX5NV/Whoosh_logo_horizontal.jpg)